Legal · Terms of Use · Player Agreement
These Terms & Conditions constitute a binding legal agreement between you and group44. Please read them carefully before registering an account or using any service on this platform.
group44 is strictly for adults aged 21 and above. Use of the platform by minors is prohibited. Age verification is mandatory at registration and may be requested at any time.
Each player may hold only one active group44 account. Duplicate accounts will be suspended and balances forfeited in accordance with these Terms.
All deposits, wagers, and withdrawals on group44 are processed in Malaysian Ringgit (MYR). Players are responsible for any currency conversion costs outside the platform.
All bonus offers are subject to specific wagering requirements published at the time of the promotion. Misuse of bonuses, including multi-accounting or abuse of promotions, will result in account suspension.
Collusion, fraud, money laundering, use of automated betting software, and exploitation of software errors are strictly prohibited and will result in immediate account closure and forfeiture of funds.
Deposit limits, session limits, loss limits, and self-exclusion are available to all group44 account holders. Activation of these tools is governed by the Responsible Gaming policy incorporated into these Terms.
By accessing, registering, or using any part of the group44 platform — including the website at https://group44.co, any associated mobile interfaces, live casino services, sports betting services, slot games, poker rooms, or promotional services — you ("the Player" or "User") confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions ("Terms"), together with the group44 Privacy Policy, Responsible Gaming Policy, and any specific rules applicable to individual games or promotions, each of which is incorporated herein by reference.
If you do not agree to these Terms in their entirety, you must immediately cease using the group44 platform and close your account if one has been registered. group44 reserves the right to amend these Terms at any time. Continued use of the platform following notification of any amendment constitutes acceptance of the updated Terms.
Use of group44 is restricted to natural persons who meet all of the following eligibility requirements:
group44 reserves the right to request age verification documentation at any time, including at registration, before processing a withdrawal, or upon reasonable suspicion of underage use. Failure to provide satisfactory documentation within a reasonable timeframe will result in account suspension. Any winnings accumulated by a player found to be under the required age will be voided and forfeited.
Each individual may hold only one registered account with group44. The registration of multiple accounts by the same individual — whether using different names, email addresses, payment methods, or device identifiers — is strictly prohibited. group44 employs technical and procedural measures to identify duplicate accounts, and any accounts found to be duplicates may be closed immediately, with all balances and pending bonuses forfeited.
You are responsible for maintaining the confidentiality of your group44 login credentials, including your username and password. You must not share your login details with any third party. group44 will not be liable for any losses resulting from unauthorised access to your account where such access results from your failure to secure your login credentials.
You must notify group44 immediately via the live chat support function or via email at [email protected] if you become aware of or suspect any unauthorised access to your account or any security breach affecting your account.
All information provided during registration must be accurate, current, and complete. Providing false information — including a false name, date of birth, or residential address — constitutes a material breach of these Terms and will result in account closure.
All financial transactions on group44 are denominated in Malaysian Ringgit (MYR). group44 accepts deposits via the payment methods listed on the platform at the time of your transaction, which may include Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX bank transfers (Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect), and other methods as updated from time to time.
Minimum and maximum deposit and withdrawal amounts are published on the relevant payment method pages within the platform and are subject to change. group44 reserves the right to request supporting documentation to verify the source of funds deposited into a player's account, particularly for high-value transactions, in accordance with its anti-money laundering obligations.
Withdrawals will only be processed to payment methods previously used to deposit into the same account or, at group44's discretion, to verified bank accounts held in the player's own name. group44 will not process withdrawals to third-party accounts or payment instruments. Processing times for withdrawals vary by payment method and are published on the platform; these times are indicative and not guaranteed.
group44 reserves the right to conduct enhanced due diligence before processing any withdrawal. Players must have completed all applicable identity verification requirements before a withdrawal can be processed. group44 may delay or suspend withdrawals pending the outcome of a security review without liability to the player, provided such review is conducted within a reasonable timeframe.
group44 may from time to time offer bonuses, free bets, cashback, reload bonuses, or other promotional incentives to eligible players. All such offers are subject to specific terms published at the time the offer is made, including wagering requirements, game restrictions, time limits, and minimum deposit thresholds. In the event of any conflict between general promotional terms and specific offer terms, the specific offer terms shall prevail.
Bonuses are awarded at group44's discretion and may be withdrawn or modified at any time prior to being credited to a player's account. Bonuses already credited are subject to the wagering requirements in effect at the time of crediting. group44 reserves the right to withhold bonus funds or reverse bonus-derived winnings where there is evidence of bonus abuse, including but not limited to:
All games available on group44 — including live dealer casino games, slot games, table games, and sports betting markets — are governed by individual game rules published within each game interface or the relevant sportsbook section. Players are responsible for familiarising themselves with the rules applicable to any game before wagering.
group44's live casino operations are conducted through certified gaming studios. Random number generators used in virtual games are independently audited by accredited testing laboratories. Published return-to-player (RTP) percentages represent the theoretical long-term return averaged across a large number of game rounds and are not a guarantee of individual session outcomes.
The use of any automated tool, bot, script, software, or algorithm to interact with group44's gaming systems is strictly prohibited. Any player found to be using such tools will have their account suspended immediately, and any associated winnings or balances will be forfeited pending review.
In the event of a technical malfunction during a game — including disconnection, server error, or display error — group44's records of the affected session will be conclusive in determining the outcome. Where a malfunction results in a game being voided, any wager placed in that round will be refunded to the player's account.
group44 is committed to promoting responsible gaming. Players have access to the following tools at all times via their account settings:
group44 reserves the right to impose responsible gaming restrictions on any account at its discretion where there is evidence of problem gambling behaviour, even in the absence of a player-initiated request. Further information on responsible gaming resources is available on the Responsible Gaming page.
group44 does not knowingly accept players who are physically located in, or who are residents of, jurisdictions where online gambling is expressly prohibited by applicable law. It is the player's sole responsibility to determine whether accessing and using group44 is lawful in their jurisdiction. group44 accepts no liability for any player who accesses the platform in breach of applicable laws.
group44 reserves the right to decline registration or suspend accounts from any jurisdiction at any time, without advance notice, where continued operation in that jurisdiction presents legal, regulatory, or commercial risk to group44.
All content on the group44 platform — including but not limited to software, game interfaces, graphics, text, logos, trademarks, and audiovisual elements — is the exclusive property of group44 or its licensed content providers and is protected by applicable intellectual property laws. Players are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only. Any reproduction, distribution, modification, or commercial exploitation of group44's intellectual property without prior written consent is strictly prohibited.
To the maximum extent permitted by applicable law, group44 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with a player's use of the platform, including but not limited to loss of winnings due to technical malfunction, service interruption, or account suspension in accordance with these Terms. group44's total aggregate liability to any player in connection with any single incident shall not exceed the value of the player's account balance at the time of the incident giving rise to the claim.
group44 does not guarantee uninterrupted availability of the platform. Scheduled and unscheduled maintenance may result in temporary service interruptions. group44 will make reasonable efforts to provide advance notice of scheduled maintenance where practicable.
These Terms are governed by and construed in accordance with the laws applicable to group44's operating entity. In the event of any dispute arising between group44 and a player in connection with these Terms or the use of the platform, the parties agree to first seek resolution through group44's internal dispute resolution process, accessible via the live chat support function or by email to [email protected].
If a dispute cannot be resolved through group44's internal process within 30 days of initial notification, the matter may be referred to the applicable regulatory dispute resolution body under group44's operating licence. group44's decision on all matters relating to game outcomes, bonus awards, and account administration shall be final and binding in the absence of manifest error.
group44 reserves the right to amend these Terms at any time. Material amendments will be communicated to registered players via the email address associated with their account or via a prominent notice on the group44 platform, with a minimum of 7 days' advance notice before the amended Terms take effect. Continued use of the group44 platform after the effective date of any amendment constitutes the player's acceptance of the amended Terms. If a player does not accept the amended Terms, they must cease using the platform and may request account closure and withdrawal of any available balance.
For queries or concerns relating to these Terms & Conditions, players may contact the group44 support team via:
group44 aims to respond to all written queries within 2 business days. Urgent account security matters should be directed to live chat for the fastest response.
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Live casino tables, sports betting on Malaysia Super League, EPL, and UFC, plus over 1,000 slot titles — all in MYR, all accessible with the payment methods you already use. For adults aged 21 and above.